PRIVACY POLICY

Last updated: June 2026

At Treescape, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and safeguard any personal data you provide when using our website or contacting us.

By using this website, you agree to the collection and use of information in accordance with this policy.

Who We Are

Treescape provides professional tree surgery and arboricultural services for domestic and commercial clients.

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us using the details provided on our website.

What Information We Collect

We may collect and process the following information:

  • Your name
  • Email address
  • Telephone number
  • Postal address (where relevant to your enquiry)
  • Details contained within your enquiry or message
  • Information relating to services you request from us
  • Technical information such as your IP address, browser type and device information
  • Website usage data collected through cookies and analytics tools

We only collect personal information that is necessary for legitimate business purposes.

How We Use Your Information

We may use your information to:

  • Respond to enquiries submitted through our website
  • Provide quotations or arrange appointments
  • Deliver our services
  • Communicate regarding ongoing or completed work
  • Improve our website and customer experience
  • Maintain internal business records
  • Meet legal or regulatory obligations

We will never sell your personal information to third parties.

Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process personal data on one or more of the following lawful bases:

  • Your consent
  • The performance of a contract or taking steps before entering into a contract
  • Compliance with legal obligations
  • Our legitimate business interests, provided these do not override your rights and freedoms

Cookies

Our website may use cookies to improve functionality and understand how visitors use the site.

Cookies are small text files stored on your device that help us analyse website traffic and enhance your browsing experience.

You can control or disable cookies through your browser settings. Please note that some parts of the website may not function correctly if cookies are disabled.

Analytics

We may use website analytics services, such as Google Analytics, to collect anonymous information about how visitors use our website.

This information helps us understand website performance and improve the user experience. Analytics data does not normally identify individual users.

How We Store Your Information

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction.

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

Sharing Your Information

We may share your information with trusted third-party service providers where necessary to operate our business, such as:

  • IT and website service providers
  • Professional advisers
  • Accountants
  • Legal or regulatory authorities where required by law

Any third parties processing personal data on our behalf are required to handle it securely and in accordance with applicable data protection legislation.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request erasure of your personal data in certain circumstances
  • Request restriction of processing
  • Object to certain types of processing
  • Request transfer of your data where applicable
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided on our website.

Third-Party Websites

Our website may contain links to external websites for your convenience.

We are not responsible for the privacy practices or content of third-party websites and encourage you to review their own privacy policies before providing personal information.

Data Security

We are committed to ensuring that your information is secure. Appropriate physical, electronic and managerial procedures are in place to safeguard the information we collect online.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations.

Any updates will be published on this page with the revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact Treescape using the contact details provided on our website.